Becoming an Evangelist: Promoting Performance Support

Okay, you’ve bought in. The Five Moments of Learning Need make complete sense. You understand how the Performance Support Pyramid works. You get how Performance Support is the key to bringing informal learning under your purview. You’re thrilled about all of the possibilities you see where Performance Support can make a difference. You “grok” Performance Support in the way Robert Heinlein originally meant that word. You’re excited, passionate, and ready to go! Only, you’re the sole attendee o...
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Leveraging User Experience (UX) to Create Tools Your Performers Want to Use

Last month I attended a webinar on the Performance Support Community of Practice entitled “Making PS Work! - Bank of America.”  If you haven’t seen this presentation, you missed an amazing example of Performance Support in action at Bank of American – including an idea I’ve heard many time over the years: a performance support tool for performance support projects! Stop reading now and click here to watch the recorded session. I’ll wait. You’re back? Amazing, right? Beth Daniel and her team h...
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3 Ways to Promote Your Performance Support Tool

This was originally posted on 28 November 2014 on the Performance Support Community of Practice (more about that CoP at the end, including information on becoming a member to get access to many of the links below): When you talk to experienced practitioners about their first Performance Support projects, you tend to hear a common refrain:  We worked hard to build this great tool, training ourselves in the methodology and sweating all the details.  Then we launched it to great fanfare wi...
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If You Build It, They Still Won’t Read Their Email.

Originally posted on 7 July 2014 on the Performance Support Community of Practice (more about that CoP at the end, including information on becoming a member to get access to many of the links below): Last month’s Performance Support Webinar “Dispelling the Myths! Research & Guidelines to make PS REAL” with Dr. Frank Nguyen once again provided fascinating evidenced-based insights into some of the myths of designing effective Performance Support. Dr. Nguyen presented 6 myths of performance...
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