The 2014 Performance Support Symposium

Reflecting on the 2014 Performance Support Symposium As I reflect back on the two and a half days of the Performance Support Symposium (#PSS14 on Twitter) that wrapped up on Wednesday, I am struck by the momentum this discipline seems to be gaining. From big-time, enterprise success stories like Beth Daniel at Bank of America, Steven Beggs from Home Depot Canada, or Sandy Stevens at The Hartford, to the many smaller steps taken by people much lower in the corporate food chain, we’re starting to...
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If You Build It, They Still Won’t Read Their Email.

Originally posted on 7 July 2014 on the Performance Support Community of Practice (more about that CoP at the end, including information on becoming a member to get access to many of the links below): Last month’s Performance Support Webinar “Dispelling the Myths! Research & Guidelines to make PS REAL” with Dr. Frank Nguyen once again provided fascinating evidenced-based insights into some of the myths of designing effective Performance Support. Dr. Nguyen presented 6 myths of performance...
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