Informal Learning at Training Magazine’s Online Learning Conference

Learning Experience and Performance Plan matrix
Have you given up on Informal Learning because you can’t figure out how to design it? Do you have a larger plan for leveraging all of those microlearning elements you are creating? Do you know what you can safely delegate content to a job aid, e-learning, or social learning? Can we all agree the way we’ve been doing this isn’t working as well as it used to? In other words: Do you know how to extend the learning beyond the classroom in your organization? Simply put, ADDIE works for formal lear...
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A New Look at Learning Technology

Learning Techology tree
Learning Technology is experiencing a bit of a renaissance, with new tools and techniques that leverage both fresh thinking in theory and pedagogy, and rapid advances in brain science’s understanding of memory and learning. A quick look into some of these new tools and techniques reveals some exciting learning affordances for organizations looking to increase performance of seasoned workers and reduce time to competence for new employees. In this case, an “affordance” of learning technology is t...
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Performance Support and the Hype Cycle

Remember that burst of energy and excitement you experienced as you left the Performance Support Symposium (or really any good conference where you were surrounded by smart people thinking hard about things you care about)? You probably got back to work full of ideas you wanted to try and new techniques you were going to incorporate. Your co-workers probably got tired of hearing about the cool things you saw and did and wanted to try. The world was your oyster, and Performance Support was going ...
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Integrate Your Performance Support Tool in the Classroom

Need to Accelerate Performance Support Adoption? Start in the Classroom. With apologies to Kevin Costner and James Earl Jones, “If you build it, they will come” is not an implementation strategy. I’ve said it before, and I’ll keep saying it. If you are going to lead your horses to the Performance Support waters, you have to give them reasons to drink it. Can your old dogs learn new PS tricks? (For the record, the guys from MythBusters busted this one). We have to teach our learners to fish in t...
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Becoming an Evangelist: Promoting Performance Support

Okay, you’ve bought in. The Five Moments of Learning Need make complete sense. You understand how the Performance Support Pyramid works. You get how Performance Support is the key to bringing informal learning under your purview. You’re thrilled about all of the possibilities you see where Performance Support can make a difference. You “grok” Performance Support in the way Robert Heinlein originally meant that word. You’re excited, passionate, and ready to go! Only, you’re the sole attendee o...
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Leveraging User Experience (UX) to Create Tools Your Performers Want to Use

Last month I attended a webinar on the Performance Support Community of Practice entitled “Making PS Work! - Bank of America.”  If you haven’t seen this presentation, you missed an amazing example of Performance Support in action at Bank of American – including an idea I’ve heard many time over the years: a performance support tool for performance support projects! Stop reading now and click here to watch the recorded session. I’ll wait. You’re back? Amazing, right? Beth Daniel and her team h...
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Get Your Conference Proposals Accepted

A mentor of mine once told me about an important distinction when deciding how to spend one’s finite work time. A focus on the day-to-day fixing of issues, meeting with clients, and delivering the deliverables was spending time “in the business.” Getting your head up out of the weeds to see where you were headed, working conscientiously on what you wanted to become – that was spending time “on the business.” Today, I’d like to spend a little time “on the business” of Performance Support. NOTE: Y...
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3 Ways to Promote Your Performance Support Tool

This was originally posted on 28 November 2014 on the Performance Support Community of Practice (more about that CoP at the end, including information on becoming a member to get access to many of the links below): When you talk to experienced practitioners about their first Performance Support projects, you tend to hear a common refrain:  We worked hard to build this great tool, training ourselves in the methodology and sweating all the details.  Then we launched it to great fanfare wi...
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4 Ways for Overcoming Resistance to Performance Support Projects

Originally posted on 16 October 2014 on the Performance Support Community of Practice (more about that CoP at the end, including information on becoming a member to get access to many of the links below): “…and in conclusion, all five Moments of Learning Need are covered in the Performance Support pyramid, leading to a comprehensive solution that will improve the outcomes you’ve targeted. If you approve the scope, we can start with a Job Task Analysis, and I will just need access to your thre...
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The 2014 Performance Support Symposium

Reflecting on the 2014 Performance Support Symposium As I reflect back on the two and a half days of the Performance Support Symposium (#PSS14 on Twitter) that wrapped up on Wednesday, I am struck by the momentum this discipline seems to be gaining. From big-time, enterprise success stories like Beth Daniel at Bank of America, Steven Beggs from Home Depot Canada, or Sandy Stevens at The Hartford, to the many smaller steps taken by people much lower in the corporate food chain, we’re starting to...
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